After 25 years of building homes for families in Maryland and Colorado, Parkwood Homes has earned strong reputation as a builder that cares about its customers and its product. Three out of four Parkwood Homes purchasers in Stapleton are either already Stapleton residents and are moving up to a new Parkwood, or were referred to us by a friend who lives in a Parkwood. Each year we have several 2nd and 3rd-time Parkwood buyers. All this speaks to the importance we place on making our homeowners not just satisfied customers but loyal fans.
Parkwood customers are invited to fill out satisfaction surveys at four stages during and after their homebuilding process. We utilize a third-party surveying company, Guild Quality, that specializes in measuring customer satisfaction for homebuilders. We use these survey results to measure our performance and to identify areas that need increased attention.
More than 92% of Parkwood homebuyers say they would recommend us to a friend, a number that places us far above the industry average of roughly 70%. In fact, Parkwood Homes has been honored with the prestigious Guildmaster Award in 2008, 2009, 2010, 2011, 2013, 2014, and 2015. The Guildmaster Award is a special recognition given to builders that "demonstrate an ability to deliver a consistently superior customer experience” by garnering over 90% recommendation rates.